Privacy notice
This notice explains how Ilmero & Co. handles the information you provide when you submit a travel request or send a support message. We aim for clarity: what we collect, why we collect it, and how you can request updates.
Information we collect
When you request an experience or contact support, we may collect your name, email address, phone number, preferred date, group size, and any message or notes you share (including accessibility preferences).
How we use your information
- To respond to your request and coordinate next steps.
- To confirm availability and provide relevant planning details.
- To support your question or accommodation request.
- To send email updates only when you have agreed to notifications.
Information sharing
We only share what’s necessary to fulfill your request and coordinate logistics. We don’t sell your personal information.
Retention
We keep request information for as long as needed to manage your booking request and provide support, and then we securely dispose of it according to our internal policies.
Your choices
You can request updates or ask questions about your information by contacting support. If you no longer want notifications, you can opt out of email updates.
Contact
If you have privacy questions, reach out through Support. We’ll respond with clear guidance.